In order to ensure your satisfaction, damaged products will be returned or you will be compensated with a wallet credit including shipping. To ensure your safety, cosmetics, perfumes, care products, or products that have been used or opened will not be returned for your safety.
You can also return hardware products provided that they are not used or opened, and that they are in their original condition as received from Ferrola.
Q: Is there a return fee?
A: When returning a product that is intact and undamaged, i.e. in its original condition, the customer will bear the return fee of 23 riyals, which will be deducted from the value of the returned product.
When returning a damaged product, Ucare will bear all costs.
Q: How can I return a damaged product?
A: Our customer service colleagues will be happy to serve you in this regard by sending a ticket on the request or through the number: 054815344, provided that the returned product is in its original condition and in its original packaging and has not been used, opened or changed in its packaging.
Q: Can I return a damaged product purchased with uCare Offers ?
A: In the event that a damaged product purchased with uCare offers is received, the customer will be compensated by shipping a new product, or adding a balance to the wallet for the value of the product. The value of the product cannot be refunded to the bank account.
Q: Can I return the lenses in their original condition?
A: To ensure your safety, cosmetic products, including lenses, cannot be returned, even if they are in their original condition.
Q: How long is the period allowed to return a damaged product?
A: You can return the damaged product within 7 days of purchase.
Q: How long does it take to return a damaged product?
A: At uCare we work hard to satisfy you, the return process may take up to 10 business days.
Q: In the process of returning, how can I get a refund?
A: The amount will be refunded after the damaged product reaches us and its condition is verified, and then the amount will be refunded according to the payment method used.
If payment is by credit card, the amount will be refunded to the wallet or bank account, and if payment is made on receipt, the refund will be a balance in the wallet.
At uCare, your satisfaction is our priority
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